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PalmHR strives to provide you with a user friendly platform for a variety of HR related services. By doing so, we recognize that you, be it as a Company (“Client”) or one of their employees (“User”) or simply as an individual who visits our website (“Visitors”) (collectively “you“ or “your”) trust us with your personal data. Maintaining this trust is our top priority and hence we abide by the following principles:
- We do everything in our power to protect your personal information in connection with your use of our website and Services.
- In order to do so we have implemented industry standard administrative, technical and physical security safeguards designed to protect your and your employees’ information.
1. What information do we collect?
Depending on what kind of services you are using within the PalmHR software, you need to disclose a variety of personal and or confidential information about your company or your employees. More specifically, we may collect the following categories of personal information about you:
This refers to your password and login (email) details along with any information that might be necessary to update your account.
Your name, physical address, GOSI details, tax and VAT identification numbers, and other personal and corporate identifiers used to manage and track your company’s activity and facilitate human resources processes.
Details about your place of work, gender, age, nationality and any other demographic information.
Names and personal details for members of your family or others (i.e., dependents) that are under your sponsorship or appointed as emergency contacts.
Bank account information
In order for us to provide you with an automated WPS compliant payroll system your bank account details need to be available in the system.
If you choose to maintain your Insurance details or any other benefit details in PalmHR, we will either collect them during implementation or you will upload them yourself at a later stage.
Information from Third-Party Sites and Services
In case you want PalmHR to be integrated with one of your current service providers, we might have access to data available on such services depending on the nature of desired integration.
Device and IP Information
When you access the Service, we automatically receive the internet protocol (“IP”) address of your computer or the proxy server that you use to access the internet, in addition to other technical information such as your computer operating system details, your type of web browser, your mobile device (including your mobile device identifier provided by your mobile device operating system), your mobile operating system, and the name of your ISP or mobile carrier. PalmHR may log this information and analyze it to determine anomalous behavior, detect threats and generally improve the Service.
Customer Support Interactions
When you contact our Customer Support team, we might open your profile details to better understand the nature of the inquiry and find a suitable solution in the shortest possible period of time.
Cookies, Beacons, Mobile SDKs, and similar technologies
2. What are we collecting all this information for?
PalmHR is using all collected information described above for the following purposes:
To render our Service
In order to provide you with an unparalleled user experience and make your company life easier we need all the information, so that you no longer need spreadsheets.
To improve and customize our Service
PalmHR constantly seeks to improve your experience. Hence we gather certain information in order for us to constantly develop our Software and Service offerings.
To integrate with Third Parties
To support our Users and streamline the HR experience, PalmHR may integrate our system with third parties. For example, PalmHR may integrate the Service to support your preferred accounting service provider.
To communicate with you
PalmHR wants to help you know how to best take advantage of the Service, especially as we improve and develop new features. We may send you messages with regards to your use of the service or simply to get some feedback from your side.
To work with our vendors and service providers
To comply with legal disclosure requirements
PalmHR may disclose your information as permitted by Saudi law to:
- Comply with a legal requirement or process,
- To protect the rights, property, or safety of PalmHR, our employees, or our Customers and Users.
To disclose to a third party as the result of a sale or change in control of PalmHR
PalmHR may disclose your personal information to a third party as part of a sale of the assets of PalmHR, or an affiliate, or as a result of a change in control of PalmHR or an affiliate, or in preparation for any of these events.
3. What rights do you have?
Right to access, correct, and delete your personal information
Users have a right to access, amend, modify, or delete personal information controlled by PalmHR as necessary. In some cases, information deletion must be coordinated with the employer to ensure alternative HR systems are able to provide the User a legally compliant HR record-keeping system.
4. Important Information
PalmHR follows generally accepted standards to protect Personal Information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, however, is 100% secure. Therefore, we cannot guarantee its absolute security.
PalmHR will retain Personal Information we process on behalf of our Clients for as long as needed to provide services to our Clients. PalmHR will retain and use this Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
What is an HRMS?
Human Resource Management System (HRMS) is a form of human resources software that combines a number of systems and processes to ensure the easy management of human resources, business processes and data.
Why do I need HR Software?
Research shows that companies with a newly upgraded HR systems see cost savings of 22% per employee (Bersin by Deloitte). With HR software, you save time & money, keep your team informed & engaged and make sure you are compliant with local labor regultations.
What languages are supported?
palm.hr is available in Arabic and English. We even help you make sure all inputs and fields are available in both languages.
How secure is my data with palm.hr?
As secure as a world-class bank. Data is fully encrypted at rest and in transit using 256-bit SSL encryption. We employ state-of-the-art firewall and backup technology, and our data resides in high-security access-controlled data centers. For more details, visit our security page at www.palmhr.net/security
How fast can I get started?
It's a matter of hours, not days & weeks. We believe setting up your palm.hr experience should be fun & intuitive, therefore you can easily onboard all employees yourself. We have created an onboarding journey & course to set up the system to match your needs. Your team will receive a brief explanation video that makes sure they adapt to the new solution seamlessly. And of course if you face any issues, or you wish for us to set everything for you, we are here and are confident to provide a suitable solution.